Email Migration & Fastmail
Includes checks that your email keeps reaching inboxes, plus help adding and removing mailboxes.
Explore Email Migration →
Ongoing Care & Support
Escape Care Plans
Open-Source Freedom Without DIY Support.
We look after the open-source systems we set up for you. Pick one of three flat monthly plans. Each covers monitoring, security updates tested before they go live, scheduled restore tests, and a stated response time for urgent problems.
Flat Monthly Pricing
Three Plans
No surprise bills, hidden extras or per-user licence creep. Pick the plan that matches how many of these systems you run.
Single System
Escape Care Basic
$299 / month
For a first open-source deployment — typically Nextcloud or Vaultwarden on its own.
- 1 system, up to 10 users
- Monthly tested security updates
- Daily encrypted off-site backups
- Yearly restore test
- Uptime monitoring with alerts to a person
- Up to 1 hour/month of admin requests
- Next-business-day response
Multi-System
Escape Care Standard
$549 / month
For teams running the full stack we deployed — typically files, mail and the password vault together.
- Full stack we deployed, up to 25 users
- Monthly update window
- Restore test every 6 months
- Private AI maintenance
- Up to 2 hours/month of admin requests
- Critical issues answered within 2 business hours
Full Stack
Escape Care Plus
$899 / month
For teams running the full stack who need the tightest response commitments.
- Full stack, up to 50 users
- Urgent patches within 2 business days
- Daily backups plus a tamper-proof copy
- Quarterly restore test
- Monthly change log and report
- Up to 4 hours/month of admin requests and up to 2 hours/month of integration work
- Critical issues answered within 1 business hour
Included at no extra charge with IT Complete and IT Secure. Systems set up by others need a $750 onboarding review first. Month-to-month after 90 days.
Why It Matters
Why Regular Maintenance Protects Your Business
What separates a reliable business system from a hobby project is steady, careful upkeep. We treat your open-source tools as the important business systems they are.
- ✓Updates tested first: we never apply an update to your live system before testing it on a copy.
- ✓Backups we actually restore: a backup you haven't restored is only a hope. We run restore tests on a schedule (yearly on Basic, every 6 months on Standard, quarterly on Plus) to prove your data comes back.
- ✓Monitoring and alerts: we watch processor and memory use, disk space and speed, security certificate renewals and response times around the clock.
- ✓30-day fix-it period: every setup includes 30 days of fixes after launch, at no extra cost.
At a Glance
Service Commitments
What We Commit To
Monitoring
Uptime monitoring with alerts to a real person
Urgent Problems
Critical issues answered within 1 business hour (IT Secure and Escape Care Plus clients)
Restore Tests
Scheduled restore tests (yearly to quarterly by plan)
Data Ownership
You own the accounts, the data and the keys
Who looks after your systems:
About Our Team and Approach →
How It Works
Our 4-Step Process
We keep disruption low by following the same clear steps every time. New systems run alongside your old ones before anyone switches over.
1
Review and plan
We check how your systems are running today: monitoring, logs, how often updates are applied, and whether backups work. You get a short written summary.
2
Secure setup
We set up monitoring, a separate test copy for trying updates, and off-site backups that can't be changed or deleted, then confirm they work.
3
Monthly maintenance
Each month we test and apply updates, tidy up databases, and check that we can roll back a change if needed.
4
Reports and planning
You receive restore test results on your plan's schedule, a monthly change log and report on Escape Care Plus, and capacity planning under written service terms.
Clear Scope
What Is and Isn't Included
Here is exactly what our care plans cover, and what they don't.
Included
What Is Included
- Round-the-clock monitoring of system health, disk space, processor and memory
- Monthly security updates and fixes for known vulnerabilities
- Every update tested on a copy before it goes live
- Daily encrypted off-site backups with scheduled restore tests
- Critical issues answered within 1 business hour (IT Secure and Escape Care Plus clients)
- Ongoing disk capacity monitoring
- 30-day fix-it period on everything we set up
Not Included
What Is NOT Included
- Fixing older third-party software that isn't covered by your contract
- Help with home printers or family computers
- Buying hardware or paying cloud hosting bills on your behalf
- Emergency on-site hardware visits (on-site work is limited to the Halifax area; all care plan work is remote)
What We Look After
Systems Our Care Plans Cover
Our care plans cover every open-source tool we set up.
Nextcloud Files & Collaboration
Includes daily encrypted backups, document editor updates and storage checks.
Explore Nextcloud Storage →Business Password Manager
Includes ongoing encrypted backup copies and security-key sign-in (FIDO2) for your team.
Explore Password Management →Questions
Frequently Asked Questions
Straight answers about how our care plans work.
Why do open-source business tools need ongoing maintenance?
Open-source software saves money and keeps you in control of your data, but it doesn't run itself. Someone has to test and apply security updates, try system upgrades on a copy first, keep encrypted backups, and practise restoring them. We do that work so you don't have to worry about it.
What does the 30-day fix-it period include?
Every fixed-scope project includes a 30-day fix-it period. If something we set up doesn't work right, files don't sync properly, or a service goes down because of our work within 30 days of launch, we fix it at no extra cost.
How do your restore tests work?
A backup only counts if you can restore it. We run full restore tests on a set schedule: yearly on Escape Care Basic, every 6 months on Standard and quarterly on Plus. We take an off-site backup, restore it to a separate test copy, check that the data and apps work, and send you the results.
Can you look after open-source systems that someone else set up?
Yes, after a review first. We check your server setup, databases, security settings and backups. If everything meets our standard, or once we've fixed what doesn't, we add your systems to a care plan.