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Help Desk
Help desk
Remote help for the everyday: printers, email, slow computers, "I can't log in." Business hours, Monday to Friday.
Local Managed IT Support · Nova Scotia
Managed IT support for small businesses in the Halifax area
A local team that knows your systems, a flat monthly price per person, and a written list of what's included. Built for offices of 5 to 50 people without an IT department.
Scope of Care
What we look after
From daily employee questions to multi-layered security hardening, here is what our managed services handle for your team.
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Security
Cybersecurity
Endpoint protection, multi-factor login, phishing training and security settings done right.
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Backups
Backup & recovery
Automatic, tested backups of computers, servers, Microsoft 365 and Google.
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Infrastructure
Networks & Wi-Fi
Firewalls, reliable office Wi-Fi, guest networks and VPNs.
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Devices & SaaS
Computers & accounts
New-computer setup, updates, onboarding and offboarding, Microsoft 365 and Google Workspace administration.
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Compliance
Cyber insurance readiness
Get the controls insurers now ask about in place and documented.
Flat Published Rates
Plans
Predictable per-person pricing with no surprise invoices and clear service standards.
Essential Coverage
IT Essentials
$89 / user / month
For offices that need reliable remote help and the basics covered.
- Remote help desk, business hours
- Monitoring and automatic updates for computers
- Managed endpoint protection (antivirus/EDR)
- Microsoft 365 or Google Workspace user admin
- New-hire setup and departing-staff lockout
- Password manager for your team
- Monthly health report
- Response: urgent within 2 business hours, routine next business day
Full Management
IT Complete
$139 / user / month
Everything in Essentials, plus on-site visits, network management, and cloud backups.
- Everything in Essentials, plus:
- Unlimited remote support
- On-site visits included within our service area
- Firewall, network and Wi-Fi management
- Daily cloud backup of computers and Microsoft 365/Google
- Security awareness training and phishing tests
- Quarterly technology and budget review
- Escape Care included for any Big Tech alternatives we set up
- Response: critical within 1 business hour
Maximum Protection
IT Secure
$189 / user / month
Everything in Complete, plus 24/7 threat detection, PIPEDA compliance policies, and emergency after-hours dispatch.
- Everything in Complete, plus:
- 24/7 managed threat detection (via a monitored security partner)
- Tamper-proof backups with a quarterly restore test
- Written privacy & security policies for PIPEDA
- Incident response plan
- After-hours emergency line for critical outages
- Annual security assessment
- Response: critical within 1 business hour, 24/7 for security incidents
5-user minimum per plan (IT Essentials $445, IT Complete $695, IT Secure $945 per month for smaller teams). Servers and extra network devices quoted per device. 90-day onboarding, then month-to-month. Prices in CAD plus HST.
Pay-As-You-Go IT Support
No plan? No problem.
Don't need a monthly retainer yet? We offer responsive hourly support and discounted prepaid blocks for businesses needing occasional troubleshooting or advice.
Remote Support
$125 / hour
Billed in 15-minute increments. Fast remote screen-sharing for desktop, email, and user account fixes.
On-Site Support
$150 / hour
1-hour minimum. Hands-on assistance for hardware, cabling, networking, and server issues in HRM.
Save $150
Prepaid Block
$1,100 / 10 hours
10 hours of blended remote and on-site support ($110/hr effective rate), valid for 12 full months.
Request Hourly Support
Direct dispatch with our team.
Fixed-Scope IT Deployments
Projects
Need a one-time upgrade or infrastructure overhaul? Every project is quoted in writing with agreed deliverables and a 30-day fix-it period.
Office setup and moves
Moving spaces or opening a new location? We handle ISP cutover, network cabling termination, rack builds, and workstation reconnects, scheduled to minimize downtime.
Quoted in writing
New computer rollouts
Standardized provisioning, disk encryption, asset tagging, and secure profile migration across Mac, Windows, or Linux fleets.
Quoted in writing
Wi-Fi and network upgrades
Eliminate office dead zones and unstable connections with business-grade access points, managed PoE switches, and isolated guest VLANs.
Quoted in writing
Server or NAS installation
On-premises file storage, local virtualization, and high-speed local backup appliances configured with redundant RAID arrays and automated offsite sync.
Quoted in writing
Microsoft 365 / Google Workspace clean-up & hardening
Audit inactive licences, enforce MFA, configure DKIM/DMARC email defenses, disable legacy protocols, and lock down third-party OAuth app authorizations.
Quoted in writing
Business phone systems (VoIP)
Modern cloud VoIP setup, interactive call routing, automated attendants, and mobile softphone apps that replace high-cost legacy telecom lines.
Quoted in writing
Windows 10 replacement planning
Windows 10 reaches end-of-life. We audit your hardware fleet, evaluate Windows 11 hardware compatibility, and plan cost-effective upgrades or Linux PC refits.
Quoted in writing
Security assessment
Thorough evaluation of external exposure, backup verifiability, password hygiene, endpoint vulnerabilities, and compliance gaps.
$1,495 fixed
Clear, Methodical Transition
How onboarding works
Switching IT providers or hiring your first dedicated support team shouldn't cause disruption. Here is how we get your systems documented and stabilized.
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Free checkup
We look at what you have and list the biggest risks.
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Written proposal
Plan, price per user, and any one-time setup.
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Onboarding (first 2–4 weeks)
We document everything, install monitoring and fix urgent gaps.
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Ongoing support
Month-to-month, with a quarterly review.
Vendor Neutrality
Our honest position on Microsoft & Google
We fully support Microsoft 365 and Google Workspace. For many businesses they're the right choice. If we resell the licences, we earn a disclosed margin from the distributor, and you can always buy direct. What we don't do is push upgrades you don't need. If an open-source or Canadian-hosted alternative would save you money or protect client data better, we'll show you the numbers and let you decide.
See the alternatives →Clear Answers
Frequently Asked Questions
Common questions about our Halifax-area IT support, plan limits, and client onboarding.
What's a "user"?
Anyone on staff who uses a computer or business email. Shared front-desk computers can be counted per device instead.
Do you come on-site?
Yes, within Lower Sackville, Middle Sackville, Beaver Bank, Bedford, Halifax, Dartmouth, Fall River and nearby. IT Complete and IT Secure include on-site visits.
What about after hours?
IT Secure includes an after-hours emergency line for critical outages. Other plans can arrange after-hours work in advance at hourly rates.
Can you work with our existing IT person?
Yes. We can handle security, backups or overflow while they handle the day-to-day (ask about co-managed pricing).
What happens if we leave?
You get all passwords, documentation and admin access handed over. Your licences and data were always in your name.